ClientWindow vs DelightChat: Which is Better?
If you are looking to compare ClientWindow and DelightChat, the first step is to understand the unique communication needs of your company and how the features of each of these platforms meet these needs. So rather than looking at which is best, it can be much more helpful to ask if ClientWindow or DelightChat is best for you.
To help, we will run through the main features of the platforms, how they compare and what could work best for your organisation.
Introduction to ClientWindow and DelightChat
When looking at ClientWindow alternatives or Clientwindow vs DelightChat, up first is just a reminder of what each of these platforms are!
ClientWindow and DelightChat are both communications or platforms for businesses. They exist to help make it easier for businesses to communicate with their customers and clients. The main reason businesses need help is because it is now completely normal to conduct both personal and business communications on a variety of channels - from email to WhatsApp, social media and Live Chat. So, businesses receive messages on a lot of different channels, therefore, making it harder to keep track of them.
Having a tool like ClientWindow or DelightChat can be very helpful as essentially, they collate all the messages from across different channels, especially WhatsApp, into one place - making them much easier to manage.
However, apart from being great communications management platforms, ClientWindow and DelightChat are actually really quite different in the features they offer and whom they are most helpful for.
ClientWindow and DelightChat Feature Comparison
We’ve broken down the key features and goals of both ClientWindow and DelightChat to help you understand which might be best for your business.
ClientWindow vs DelightChat: Key Features
ClientWindow stands out from the crowd because it can integrate WhatsApp with business email.
The platform orchestrates conversations between clients and customers, who increasingly prefer WhatsApp, and business teams who need to use email. By centralising communications and ensuring team-wide visibility of messages, teams can easily manage their conversations.
ClientWindow, like DelightChat, does have a central platform you can login into which is excellent for management as well but, what makes ClientWindow different is that you can just continue to use your business email instead, without missing out on WhatsApp messages from your clients and customers.
ClientWindow’s features make it an ideal platform for professionals in a variety of sectors. Key features include:
- Integrates messaging apps, such as WhatsApp and WeChat, with business email. This means business teams can manage all client communications on their email as usual, whilst clients can continue to use WhatsApp and WeChat without any disruption.
- For those who prefer, a central platform you can log into is also available.
- ClientWindow offers built-in security and data retention features to help businesses meet data privacy, security and retention requirements.
- ClientWindow centralises all messaging app data within the enterprise to ensure customer data is robustly managed and ring-fenced from data leakage when employees exit.
- Communications data is stored in a way that allows it to be integrated with other business systems, such as with industry or CRM software.
- Allows sending of documents, attachments and even voice notes over WhatsApp, but the business will receive them via their normal email.
- Excellent integration with specialist industry software. For example, it can automatically send WhatsApp attachments to Dext, AutoEntry and Hubdoc.
ClientWindow’s unique email to WhatsApp integration means all professional services firms can benefit from the platform. As clients increasingly prefer to communicate via WhatsApp, businesses can now centralise these messages and manage them on their normal business email - providing excellent, personal service without compromising on management capabilities
DelightChat vs. ClientWindow: Key Features
DelightChat is described as an ‘omnichannel customer support inbox’ and ‘WhatsApp marketing’ tool. It has been specifically designed for ecommerce business, to help them manage customer service and to use WhatsApp as a marketing tool.
Key features include:
- Central platform to manage customer communications across WhatsApp, Instagram, Facebook, email and Live Chat.
- Teams log into the central platform to view and manage these communications.
- Integration with the WhatsApp Business API, which opens up WhatsApp as a broadcast tool for marketing materials as well as for customer queries.
- The WhatsApp Business API can be used to set up automated messages, such as abandoned cart notifications and order updates.
- Teams collaborate using ‘ticket’ systems to allocate conversations within the DelightChat platform.
- Shopify integration for ecommerce.
Overall, DelightChat has great features for customer service management and marketing through WhatsApp, but it is worth noting the platform is very focused on ecommerce businesses.
Secure Communication with ClientWindow vs DelightChat
In this day and age, it is vital for every business to understand and comply with their data security, privacy and retention obligations. Some regulations, such as GDPR, affect all businesses, whilst some are more specific to certain types of industries. For example, those operating in financial services will know that they must adhere to a range of regulations, set by organisations such as the Financial Conduct Authority (FCA) in the UK and the US Securities and Exchange Commission (SEC). These regulations often focus on transparency, appropriate oversight and the retention of data, often for a period of several years.
DelightChat ensures that data is encrypted whilst being transmitted between devices. It also values the right to be forgotten and if needed you can request for specific data to be deleted.
This is good for data privacy and security; however, it could make it very difficult for organisations in industries with specific regulations to remain compliant - for example, it could make audit trails or e-discovery very difficult for legal or financial firms.
ClientWindow, however, has been set up with these types of compliance and regulatory requirements in mind. The platform offers security and data retention features which help firms stay compliant with industry regulations whilst also facilitating seamless WhatsApp communication.
ClientWindow vs DelightChat Conclusion
Overall, when looking at ClientWindow alternatives or comparing ClientWindow and DelightChat, the most important step is to understand your industry, who your clients are, how they like to communicate with you and what your data security and retention requirements are. From here, you can begin to see which of these platforms will best serve your needs and help you manage, and grow, your business.
Frequently Asked Questions
Both ClientWindow and DelightChat are fully scalable, so they have options for businesses of all sizes. However, it is worth noting that WhatsApp charges are in addition to DelightChat’s pricing plans.
The WhatsApp Business API caters to medium and large enterprises, offering advanced features beyond the WhatsApp Business App. Essentially it allows businesses to communicate with their customers through WhatsApp, but it has more extensive features and integrations, which can be customised for specific needs. It is a paid solution with conversation-based pricing.
If you are looking to compare ClientWindow and DelightChat, the first step is to understand the unique communication needs of your company and how the features of each of these platforms meet these needs. So rather than looking at which is best, it can be much more helpful to ask if ClientWindow or DelightChat is best for you.
To help, we will run through the main features of the platforms, how they compare and what could work best for your organisation.
Introduction to ClientWindow and DelightChat
When looking at ClientWindow alternatives or Clientwindow vs DelightChat, up first is just a reminder of what each of these platforms are!
ClientWindow and DelightChat are both communications or platforms for businesses. They exist to help make it easier for businesses to communicate with their customers and clients. The main reason businesses need help is because it is now completely normal to conduct both personal and business communications on a variety of channels - from email to WhatsApp, social media and Live Chat. So, businesses receive messages on a lot of different channels, therefore, making it harder to keep track of them.
Having a tool like ClientWindow or DelightChat can be very helpful as essentially, they collate all the messages from across different channels, especially WhatsApp, into one place - making them much easier to manage.
However, apart from being great communications management platforms, ClientWindow and DelightChat are actually really quite different in the features they offer and whom they are most helpful for.
ClientWindow and DelightChat Feature Comparison
We’ve broken down the key features and goals of both ClientWindow and DelightChat to help you understand which might be best for your business.
ClientWindow vs DelightChat: Key Features
ClientWindow stands out from the crowd because it can integrate WhatsApp with business email.
The platform orchestrates conversations between clients and customers, who increasingly prefer WhatsApp, and business teams who need to use email. By centralising communications and ensuring team-wide visibility of messages, teams can easily manage their conversations.
ClientWindow, like DelightChat, does have a central platform you can login into which is excellent for management as well but, what makes ClientWindow different is that you can just continue to use your business email instead, without missing out on WhatsApp messages from your clients and customers.
ClientWindow’s features make it an ideal platform for professionals in a variety of sectors. Key features include:
- Integrates messaging apps, such as WhatsApp and WeChat, with business email. This means business teams can manage all client communications on their email as usual, whilst clients can continue to use WhatsApp and WeChat without any disruption.
- For those who prefer, a central platform you can log into is also available.
- ClientWindow offers built-in security and data retention features to help businesses meet data privacy, security and retention requirements.
- ClientWindow centralises all messaging app data within the enterprise to ensure customer data is robustly managed and ring-fenced from data leakage when employees exit.
- Communications data is stored in a way that allows it to be integrated with other business systems, such as with industry or CRM software.
- Allows sending of documents, attachments and even voice notes over WhatsApp, but the business will receive them via their normal email.
- Excellent integration with specialist industry software. For example, it can automatically send WhatsApp attachments to Dext, AutoEntry and Hubdoc.
ClientWindow’s unique email to WhatsApp integration means all professional services firms can benefit from the platform. As clients increasingly prefer to communicate via WhatsApp, businesses can now centralise these messages and manage them on their normal business email - providing excellent, personal service without compromising on management capabilities
DelightChat vs. ClientWindow: Key Features
DelightChat is described as an ‘omnichannel customer support inbox’ and ‘WhatsApp marketing’ tool. It has been specifically designed for ecommerce business, to help them manage customer service and to use WhatsApp as a marketing tool.
Key features include:
- Central platform to manage customer communications across WhatsApp, Instagram, Facebook, email and Live Chat.
- Teams log into the central platform to view and manage these communications.
- Integration with the WhatsApp Business API, which opens up WhatsApp as a broadcast tool for marketing materials as well as for customer queries.
- The WhatsApp Business API can be used to set up automated messages, such as abandoned cart notifications and order updates.
- Teams collaborate using ‘ticket’ systems to allocate conversations within the DelightChat platform.
- Shopify integration for ecommerce.
Overall, DelightChat has great features for customer service management and marketing through WhatsApp, but it is worth noting the platform is very focused on ecommerce businesses.
Secure Communication with ClientWindow vs DelightChat
In this day and age, it is vital for every business to understand and comply with their data security, privacy and retention obligations. Some regulations, such as GDPR, affect all businesses, whilst some are more specific to certain types of industries. For example, those operating in financial services will know that they must adhere to a range of regulations, set by organisations such as the Financial Conduct Authority (FCA) in the UK and the US Securities and Exchange Commission (SEC). These regulations often focus on transparency, appropriate oversight and the retention of data, often for a period of several years.
DelightChat ensures that data is encrypted whilst being transmitted between devices. It also values the right to be forgotten and if needed you can request for specific data to be deleted.
This is good for data privacy and security; however, it could make it very difficult for organisations in industries with specific regulations to remain compliant - for example, it could make audit trails or e-discovery very difficult for legal or financial firms.
ClientWindow, however, has been set up with these types of compliance and regulatory requirements in mind. The platform offers security and data retention features which help firms stay compliant with industry regulations whilst also facilitating seamless WhatsApp communication.
ClientWindow vs DelightChat Conclusion
Overall, when looking at ClientWindow alternatives or comparing ClientWindow and DelightChat, the most important step is to understand your industry, who your clients are, how they like to communicate with you and what your data security and retention requirements are. From here, you can begin to see which of these platforms will best serve your needs and help you manage, and grow, your business.
