Trengo Alternatives: ClientWindow vs Trengo
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Trengo vs. ClientWindow - how do the two services match up? It may feel like this is a tricky question to answer. The marketplace for communications tools can seem crowded with lots of platforms offering a myriad of services that could either solve all your problems or end in confusion!
We are going to take a deep dive into Trengo, one of the bigger players in the space, compared to the alternative ClientWindow, to help you understand the difference and what could work best for you.
Why use ClientWindow and Trengo - What do They do?
When comparing Trengo alternatives and ClientWindow the first step is to understand what they do.
Trengo is seen as an all in one software solution for customer relationship management and communication. It is meant to integrate all your customer communications across multiple channels into one platform, whether this be from WhatsApp, email, live chat and social media. This helps with management of communications, especially for high volume customer enquiries.
ClientWindow is an alternative to Trengo but it is a very different type of platform in some ways. ClientWindow also pulls together all your favourite communications channels with your clients under one roof to help make communication with them easier. However, rather than being a wider management tool, ClientWindow is very much a communications tool - streamlined in its focus to facilitate conversations between client facing teams and their clients whether they prefer using email or WhatsApp and WeChat.
Who is ClientWindow or Trengo for?
Because ClientWindow and Trengo have this different focus, they are also mostly suited for different types of clients.
Trengo is used by B2B companies but a lot of its flagship clients are customer facing B2C organisations, and the platform can be great at dealing with high volumes of consumer customer enquiries. Its aim is to make ‘customer communication easy’ and it is definitely popular with some big name consumer brands, many of which use its custom feature of developing customer chatbots to facilitate quicker customer service.
This highlights another key difference between Trengo and ClientWindow. ClientWindow is much more focused on aiding businesses looking after their private clients, for example accountants, wealth managers, lawyers, and estate agents. These are more in-depth client relationships where there are multiple ongoing communications.
Furthermore, almost all of ClientWindow’s users operate within regulated industries where they not only have to meet data privacy rules just as GDPR but also industry specific regulations. These often include specifications for transparency, oversight and the retention and correct storage of communications with clients. ClientWindow specialising in helping organisations meet their compliance obligations.
ClientWindow vs Trengo: The WhatsApp Difference
ClientWindow and Trengo both allow for easy WhatsApp communications with clients which is of course a very useful tool to have as most people now prefer to communicate through WhatsApp. However, Trengo and ClientWindow both do this in very different ways:
Trengo and WhatsApp
Trengo consolidates various communication channels, such as WhatsApp, into a single mailbox. It provides WhatsApp integration by providing one WhatsApp number for multi-agent teams, which all feed into the same inbox. Significantly, it is also an authorised third-party provider of the WhatsApp Business API. This paid for version of WhatsApp Business is aimed at large scale consumer facing organisations to help manage and boost customer engagement.
ClientWindow and WhatsApp
The key difference here is that, while ClientWindow does have its own easy to use platform, it is more focused on facilitating communications between your existing email inbox and WhatsApp. It does this by allowing teams to use their normal email to communicate with clients, who will receive and respond to these communications on their usual WhatsApp on their smartphones. This allows for seamless communication between teams and clients, plus the ability to integrate with email document filing, whilst also meeting regulatory and data retention requirements. On ClientWindow, you do not need the WhatsApp Business API and, you can just continue to use your normal work email but your messages appear and are replied to by your client on WhatsApp.
How to Choose between ClientWindow and Trengo
Choosing the right communications tool for your company can be a challenge! Ultimately you need to really drill down to see which has the right scope and features for your needs.
Remember to ask yourself:
- Who am I trying to communicate with?
- How do my clients and customers like to communicate and on which platforms?
- Do I need a tool for large customer services teams with high volumes of consumer enquiries or do I need something suitable for more bespoke, private clients?
- How do I intend to use WhatsApp?
- Do I wish to still use my current company email?
- What laws and regulations do I need to comply with?
Doing your research will help you make your decision, such as checking out alternatives like respond.io, and we always recommend requesting a free demo so you can really get a feel for how each platform works and what you like best.
Frequently Asked Questions
There are several communications platforms for businesses on the market including respond.io, Help Scout, Live Chat and Symphony. However, they all offer something slightly different for different people; it’s definitely worth doing your research to find the best option for you and your business.
Both ClientWindow and Trengo offered scaled pricing options according to the size of your organisation or number of users. However, Trengo does have a higher starting price point. Trengo starts from $113 a month whilst the ClientWindow Essentials package starts from £25 a month.
Trengo vs. ClientWindow - how do the two services match up? It may feel like this is a tricky question to answer. The marketplace for communications tools can seem crowded with lots of platforms offering a myriad of services that could either solve all your problems or end in confusion!
We are going to take a deep dive into Trengo, one of the bigger players in the space, compared to the alternative ClientWindow, to help you understand the difference and what could work best for you.
Why use ClientWindow and Trengo - What do They do?
When comparing Trengo alternatives and ClientWindow the first step is to understand what they do.
Trengo is seen as an all in one software solution for customer relationship management and communication. It is meant to integrate all your customer communications across multiple channels into one platform, whether this be from WhatsApp, email, live chat and social media. This helps with management of communications, especially for high volume customer enquiries.
ClientWindow is an alternative to Trengo but it is a very different type of platform in some ways. ClientWindow also pulls together all your favourite communications channels with your clients under one roof to help make communication with them easier. However, rather than being a wider management tool, ClientWindow is very much a communications tool - streamlined in its focus to facilitate conversations between client facing teams and their clients whether they prefer using email or WhatsApp and WeChat.
Who is ClientWindow or Trengo for?
Because ClientWindow and Trengo have this different focus, they are also mostly suited for different types of clients.
Trengo is used by B2B companies but a lot of its flagship clients are customer facing B2C organisations, and the platform can be great at dealing with high volumes of consumer customer enquiries. Its aim is to make ‘customer communication easy’ and it is definitely popular with some big name consumer brands, many of which use its custom feature of developing customer chatbots to facilitate quicker customer service.
This highlights another key difference between Trengo and ClientWindow. ClientWindow is much more focused on aiding businesses looking after their private clients, for example accountants, wealth managers, lawyers, and estate agents. These are more in-depth client relationships where there are multiple ongoing communications.
Furthermore, almost all of ClientWindow’s users operate within regulated industries where they not only have to meet data privacy rules just as GDPR but also industry specific regulations. These often include specifications for transparency, oversight and the retention and correct storage of communications with clients. ClientWindow specialising in helping organisations meet their compliance obligations.
ClientWindow vs Trengo: The WhatsApp Difference
ClientWindow and Trengo both allow for easy WhatsApp communications with clients which is of course a very useful tool to have as most people now prefer to communicate through WhatsApp. However, Trengo and ClientWindow both do this in very different ways:
Trengo and WhatsApp
Trengo consolidates various communication channels, such as WhatsApp, into a single mailbox. It provides WhatsApp integration by providing one WhatsApp number for multi-agent teams, which all feed into the same inbox. Significantly, it is also an authorised third-party provider of the WhatsApp Business API. This paid for version of WhatsApp Business is aimed at large scale consumer facing organisations to help manage and boost customer engagement.
ClientWindow and WhatsApp
The key difference here is that, while ClientWindow does have its own easy to use platform, it is more focused on facilitating communications between your existing email inbox and WhatsApp. It does this by allowing teams to use their normal email to communicate with clients, who will receive and respond to these communications on their usual WhatsApp on their smartphones. This allows for seamless communication between teams and clients, plus the ability to integrate with email document filing, whilst also meeting regulatory and data retention requirements. On ClientWindow, you do not need the WhatsApp Business API and, you can just continue to use your normal work email but your messages appear and are replied to by your client on WhatsApp.
How to Choose between ClientWindow and Trengo
Choosing the right communications tool for your company can be a challenge! Ultimately you need to really drill down to see which has the right scope and features for your needs.
Remember to ask yourself:
- Who am I trying to communicate with?
- How do my clients and customers like to communicate and on which platforms?
- Do I need a tool for large customer services teams with high volumes of consumer enquiries or do I need something suitable for more bespoke, private clients?
- How do I intend to use WhatsApp?
- Do I wish to still use my current company email?
- What laws and regulations do I need to comply with?
Doing your research will help you make your decision, such as checking out alternatives like respond.io, and we always recommend requesting a free demo so you can really get a feel for how each platform works and what you like best.
