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Charities and Communities

Connect community members who prefer WhatsApp with your staff who use email and Microsoft Teams

Your community and volunteers increasingly want to message on WhatsApp, and this may be the only channel on which they are contactable, but this can be very difficult for your teams to manage both operationally and from a data compliance perspective.

ClientWindow has been designed to allow charities, outreach teams and community organisations to use business email and Microsoft Teams to seamlessly chat with those external individuals who use WhatsApp, in a secure and compliant manner.

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Effective communications with your community

ClientWindow enables organisations to engage more effectively with their volunteers, clients, communities and partners on the communications channels they prefer. Your outreach can be conducted from a centralised platform and not personal devices, whilst still meeting the needs of your community who want to use WhatsApp.  

  • Easy communication with community members, volunteers and partners on WhatsApp, whilst your team use the organisation’s email and Teams accounts for those chat conversations
  • Conversations centrally held, not on standalone phones where data can easily be leaked or lost
  • WhatsApp Contact information can be publicly displayed, such as a QR codes for your business WhatsApp account, for fast, easy access to services by your community
  • ClientWindow can help you send out notifications and reminders to the community as a bulk message, building trust and deeper relationships through strong communications.
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Management oversight and effective record-keeping

By centralising community WhatsApp conversations in their core business systems, organisations can put robust processes in place for data management.

  • All conversations are stored securely for effective record keeping and compliance, to meet privacy regulations, such as GDPR and the Data Protection Act
  • Effective oversight of WhatsApp based conversations with your community by managers and other stakeholders
  • Capability for broader internal teams to see, reply to and action community WhatsApp messages
  • Assurance that WhatsApp conversations are not stored on your team’s personal devices and WhatsApp accounts
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Ready to get started?

Solve your communications challenges with ClientWindow.
  • Scalable Client Chat Messaging
  • Fast & Simple Onboarding
  • Integrated with your Business Systems
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Free Guide

The Benefits of offering WhatsApp as a communication platform to your customers

Chat messaging has become an increasingly popular method of communication in recent years with platforms like WhatsApp being used by billions of people around the world. In this guide we will explore the benefits of implementing WhatsApp as a means to communicate with your clients.

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